You will be informed by email as soon as your order is dispatched.

You can then use our order tracking page to track your order in real time using the tracking number contained in the email.

We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.

The product must be unused, undamaged, and in its original packaging. For more details on how to initiate a return, please visit our Returns and Refund Policy page or contact us at staff.lumilya@gmail.com.

Orders are typically processed within 1 or 2 business days after payment confirmation.

While we strive to ship all orders as quickly as possible, actual delivery times can vary based on several factors, including order volume, product availability from our suppliers, and your location.

In some cases, shipping may take up to 14 days. Rest assured, we work diligently to ensure your order is delivered as promptly as possible.

Once your order has been shipped, you will receive a confirmation email with tracking information to keep you updated on its progress. If you have any concerns about your shipment, please don't hesitate to contact us at staff.lumilya@gmail.com.

At Lumilya, we take great care in packing your items to ensure they arrive safely. However, once packages are handed over to our shipping partners, they are out of our direct control, and occasionally, damage can occur during transit.

If your item arrives damaged, please contact us immediately at staff.lumilya@gmail.com with your order number and photos of the damaged product.

We will assess the situation and arrange for a replacement or refund at your best convenience. We apologize for any inconvenience this may cause and will do our best to resolve the issue quickly.

If you need to change or cancel your order, please contact us as soon as possible at staff.lumilya@gmail.com.

We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes or cancel it. In such cases, you may need to follow our return process once the item has been delivered.